A2Z Collection Manager FAQ list
This FAQ is constantly updated. Visit our feedback
page to submit your questions.
General
Q: Are there any feature restrictions in the current release of A2Z Collection Manager?
A: The latest stable release of A2Z Collection Manager is version 2.4, build
77. The trial version is available for download.
It is fully functional. The number of entered records is limited to 30 per
table.
Installation
Q: How do I install the software?
A: A2Z Collection Manager is distributed as a self extracting archive. Download it to any folder on your disk and launch the downloaded executable. The setup program will guide you through the installation process.
Q: Will I lose my old data if I install a new version.
A: No. A2Z Collection Manager is backward compatible. You can always open documents created with older versions of the product.
Q: I have downloaded a new release of A2Z Collection Manager. When I run the
installation program, it removed my previous version and displayed
"Maintenance complete" message. What did I do wrong?
A: You did nothing wrong. When a new upgrade is run, it first checks and
removes previous versions of A2Z Collection Manager (if found). Simply run the installation
program again. On the second execution it will see that there are no older
versions of the program present on your PC and will correctly install the new
upgrade.
Q: How do I uninstall the current version.
A: The installation application automatically detects if an older version is present in the system and uninstalls it. You can also use the Windows Add/Remove Programs option. To do so, follow these steps:
- In the Start menu, select Settings, then Control Panel.
- Double Click Add/Remove Programs.
- Under the Install/Uninstall tab, select "A2Z Collection Manager".
- Click Add/Remove.
Note : The files and documents that you created will be skipped during the uninstall.
Q: I downloaded and installed A2Z Collection Manager but it failed to start. Some DLL file was reported missing. What do I do now?
A: Older operating systems such as Windows 95 and Windows NT (SP3) do not
have standard libraries pre-installed. We have created special installation
package that will upgrade your operation system software. Visit our download
area, install the MFC package (mfc62.exe) and try restarting A2Z Collection Manager. There is no need to
re-install A2Z Collection Manager.
Registration
Q: I do not want to use my credit card online, can I still purchase the
program?
A: Absolutely. As well as using your credit card, you can order A2Z Collection Manager by sending a check, bank draft, cash or through a bank/wire
transfer. You can send us your details by fax or phone
instead of using the online services. In any case we will not see your credit
card details - we use services of share-It
who is our global e-commerce provider for software and shareware sales via the
Internet. Shareware authors and software publishers in over 150 countries rely
on share-It. Extensive FAQ and complete support of the ordering process is provided automatically
through www.shareit.com.
Q: I registered A2Z Collection Manager. What do I do next?
A: Follow these steps:
- Wait for the activation key.
It will be sent to the email address you
specified during the registration process usually within 24 hours after we
receive a confirmation of the payment.
- Download and install the evaluation version of the program.
If you have already done so (i.e. used the trial version for the
evaluation), then skip this step.
- Launch A2Z Collection Manager and use "Software Registration" dialog to
enter the key.
Go to "MainMenu|Help|Register...". Enter your name and the key
exactly as specified in the email message you received from us.
- The key is now entered and your name appears at the top of the screen.
Congratulations! You are now a registered user of our software.
- Check the latest update
Just to make sure you are using the latest version go to
"MainMenu|Help|WebConnect|CheckUpdates". We would also recommend
subscribing for notifications. Check out "MainMenu|Help|WebConnect|EmailNotifications".
Q: I received the activation key from you but it doesn't seem to work.
A: The keys are calculated based on your name. Make sure you enter your name and the key exactly as it is shown in the notification message that you received from us. Both your name and the key are case sensitive.
Contacting A2Z Collection Manager Team
Q: I would like to have a hotline support for the ordering process.
A: Complete support of the ordering process is provided through our agent - share-It.
Please visit this site for more details.
Q: Could I call you or ask you to contact me by phone regarding A2Z Collection Manager?
A: Please do not ask us to call you. If you have any questions - you can
always ask us by submitting your query via the feedback
page. Make sure you have read this FAQ and be specific when asking
questions.
Miscellaneous
Q: What is the difference between commercial and private versions?
A: There is no difference in functionality. If you intend to use the software
for any kind of commercial activity you will have to register the commercial
version, otherwise the private version should suffice. If you are not sure what
version you should purchase, feel free to ask us.
Remember, each registered version of the A2Z Collection Manager is for a single user only.
Each additional user will have to register separately. We will be happy to give
you a discount if you buy more then one copy.
Q: Can I buy A2Z Collection Manager on CD?
A: No, our software can only be downloaded. Activation keys are sent by
e-mail.
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